Terms & Conditions

1.Non-Refundable Deposit

A deposit is required to secure your spot and is non-refundable. 

2. Payment Schedule

The full remaining balance of the Retreat package fee is due 6 weeks prior to departure. Participants will be provided with convenient methods to complete their payments. The remaining balance is non-refundable at this point. In extenuating circumstances Queens of Aces will always work with a client where possible, however it is recommended participants consider personal travel insurance to cover unforeseen circumstances. 

3. Travel arrangements and flight Bookings 

Travel to and from retreats is the responsibility of the participant. 

4. Restaurant & Tennis Venues 

Restaurant and Tennis venues are to be confirmed and subject to change. Equivalent venues will be arranged if the proposed venues are not available and communicated appropriately.

5. Travel changes 

Queens of Aces Social Tennis are not responsible for changes in your travel plans, including but not limited to flights, transportation or additional accommodation. Any related costs or adjustments are the participant’s responsibility. We recommend considering personal travel insurance to cover unforeseen circumstances.

6. Natural disasters or unforeseen circumstances 

In the rare event that the Retreat is canceled or rescheduled due to unforeseen circumstances or natural disasters (e.g. extreme weather, health crisis), Queens of Aces Social Tennis will work with participants to offer suitable alternatives or credits for future Retreats. We also recommend considering personal travel insurance to cover unforeseen circumstances.

7. Illness or Emergencies 

If a participant is unable to attend the Retreat due to illness or other emergencies, we will review the circumstances on a case-by-case basis and consider rescheduling options or partial refunds where possible, provided sufficient documentation is provided. We recommend considering personal travel insurance to cover unforeseen circumstances.

8. Participant conduct 

There is an expectation that all participants maintain appropriate conduct throughout the duration of the Retreat. We kindly request that all participants interact with respect and friendliness, not only among themselves but also towards our valued guests, hotel and restaurant staff, Tennis coaches, opponents and Retreat staff. Please refer to our general code of conduct below for full expectations.

9. Health and Fitness Requirements 

To ensure a safe and enriching experience, participants are encouraged to meet any outlined health or fitness prerequisites for engaging in Retreat activities.

10. Dietary restrictions and allergies 

Participants with dietary restrictions or allergies are kindly requested to inform us in advance, allowing us to accommodate their needs during the Retreat.

11. Liability Waiver 

By participating in Queens of Aces Retreats, you acknowledge and release Queens of Aces from liability for injuries, accidents or losses during the Retreat. Please read the full liability waiver that is agreed to upon booking. We recommend considering personal travel insurance to cover unforeseen circumstances.

12. Privacy and Image Rights 

During the Retreat, photos or videos may be taken for promotional purposes. Please let us know in advance if you do not authorise the use of your images or videos for promotional purposes. Your privacy preferences are important to us and we will respect your choice.

13. T&C Policy Update 

Queens of Aces Social Tennis reserves the right to change or amend this policy at any time. The current policy is always applicable. Any updates will be communicated to participants

 

Code of Conduct:

Queens of Aces Social Tennis aims to provide a safe, fun and inclusive environment for the benefit of players and staff. 

All players and staff have a responsibility at all times when playing with Queens of Aces to conduct themselves in an appropriate, kind and professional manner, consistent with the code of conduct below. Abusive language, aggressive behaviour or bullying will not be tolerated.

1. Have fun, be kind and inclusive!
2. Respect the rights, dignity and worth of every player regardless of their gender, age, ability, cultural background or religion.
3. Be fair, considerate and honest in all dealings with players.
4. Each player is primarily responsible for line calls on their side of the net. 
5. If in doubt, the player must give the benefit of any doubt to his/her opponent, in particular regarding line calls. There is no tolerance for continued challenge. The receivers call stands (benefit of any doubt).
6. To avoid controversy over the score, the server should announce the game score before starting a game and the point score prior to serving for each point, and must be loud enough for his/her opponent to hear.
7. Display consistently high standards of positive behaviour and appearance and not use abusive language.
8. Screaming regularly and loudly, whether in relation to winning and/or losing a point is likely to cause interference to play on nearby courts and may be considered Unsportsmanlike Conduct.
9. Constant or overt celebration, or celebration directed at an opponent may be considered intimidation, and therefore unsportsmanlike conduct.
10. If a player is unhappy with his/her opponent’s actions or decisions, he/she should call the Referee or Court Supervisor immediately.
11. All “out” or “fault” calls should be made promptly after the ball has bounced and must be loud enough for the opponent to hear.
12. Follow all guidelines and procedures set out by the Tennis Centre venue (e.g. Centennial Parklands Sport Centre or Trumper Park Tennis Centre)

Participant Waiver and Risk Warning

 Activities Covered

Tennis, sporting and lifestyle activities and any activities by the Organiser.

Organiser

Queens of Aces Social Tennis and its employees, agents, volunteers and contractors, together with local government and all public bodies, landholders, sponsors and suppliers in any way involved in the organisation or conduct of the Activities.

Activity Locations

Centennial Parklands Sport Centre, Trumper Park Tennis Centre and other tennis locations for adhoc events and retreats (e.g. Byron Bay Tennis Centre, Basq House Hotel etc). 

You agree to the following:

When playing or participating in activities organised by Queens of Aces Social Tennis, you are agreeing that you are participating at your own risk and subject to the terms of this Waiver and Risk Warning (Waiver). You declare that:

• You are aware that the Activities may involve rough terrain, obstacles, overexertion, heat, cold and other adverse weather conditions and accidents with other participants or spectators;
• You are mentally and physically able to participate in the Activities;
• You understand that I should not participate in the Activities unless I have trained appropriately and am in good physical condition;
• You will participate within my skill level and capability during the Activities;
• You consent to emergency medical care and transportation in order to obtain treatment in the event of injury to me as medical professionals may deem appropriate.

For the purpose of the Civil Liability Act 2002 (NSW) and section 139 of the Competition and Consumer Act 2010 (Cth), you acknowledge that the Activities are ‘recreation services’ and are dangerous and that there is a significant and obvious risk to your health and safety in participating in the Activities. The potential risks include, but are not limited to:

• death;
• physical or mental injury (e.g. twists, sprains, broken bones, spinal injury, paralysis); 
• contraction, aggravation or acceleration of a disease;
• the coming into existence, the aggravation, acceleration or recurrence of any other condition, circumstance, occurrence, activity, form of behaviour, course of conduct or state of affairs: 
• that is or may be harmful or disadvantageous to me or the community;
• that may result in harm or disadvantage to me or the community.

You acknowledge, agree, and understand that the risk warning in the preceding paragraph constitutes a 'risk warning' for the purposes of relevant legislation, including for the purpose of Section 5M of the Civil Liability Act 2002 (NSW). You acknowledge that the Organiser’s liability arising from the Activities is excluded or reduced in so far as is possible as a result of the risk warning.

By signing this Waiver, I acknowledge, agree and understand that, to the full extent permitted by law (including by section 5N of the Civil Liability Act 2002 (NSW) and section 139A of the Competition and Consumer Act 2010 (Cth)): 

• your rights to sue the Organiser in relation to the Activities, if the Activities or associated services were not provided in accordance with any express or implied warranty or guarantee that the services will be provided with reasonable care and skill, are excluded or alternatively limited to a refund of the cost of the Activities; and
• You release the Organiser from all liability for a failure to comply with any express or implied warranty or guarantee that the services will be provided with reasonable care and skill,

in so far as the Activities result in your death or injury, but not including significant personal injury caused or contributed to by the Organiser.

In addition to any other releases, exclusions and warranties in this Waiver, to the full extent permitted by law, you (including your heirs, successors, executors, administrators, agents and assigns) agree to waive, release and indemnify the Organiser in respect of any losses, damages, claims, injuries, liabilities, costs, charges or expenses whatsoever in connection, directly or indirectly, with your participation in the Activities, including without limitation those arising under statute, tort, contract, common law or equity (including for the Organiser’s negligence).

You acknowledge that you do not have to agree to exclude, restrict or modify or waive my rights against, or release, the Organiser, however the Organiser may refuse to allow you to participate in the Activities.  

Where this Waiver is signed by the Parent/ Guardian/ Supervisor of the Participant, the Parent/ Guardian/ Supervisor consents to the minor’s participation in the Activities and provides the acknowledgements and indemnities in this Waiver in its own right and on the Participant’s behalf. The Parent/ Guardian/ Supervisor must be present and supervise the Participant during the Activities. 

If anything in this Waiver is unenforceable, illegal or void then it is severed and the rest of this Waiver remains in force. The terms of this Waiver are governed by the laws of New South Wales.